Loading...
All links to official websites of government agencies in the Kingdom of Saudi Arabia end with gov.sa.
Secure websites in the Kingdom of Saudi Arabia use the HTTPS protocol for encryption.
Registered with the Digital Government Authority under number :
20250616605Prepare a list of the employes' names and their internal telephone numbers, receive the reviewers and direct them to the competent authority, receive telephone calls, respond to inquiries or refer to the competent authority;
Take ownership of the handling of all complaints and disputes showing empathy and understanding to a...
The wide range of telecommunications hardware and software such as automated phone systems and commu...
Respond to and communicate with customers in the most efficient and appropriate manner to enable the...
The current legislation applicable in relation to the rights of consumers in the marketplace.
Contact customers by telephone in order to respond to inquiries or to notify them of claim investiga...
Solve problems which arise in planning, prioritizing, organizing, directing/facilitating action and ...
Processes and principles related to the customer, client, service user and to personal services; the...
Determine prices and charges for services as requested by customers. Collect payments or deposits. A...
Guarantee compliance with established and applicable standards and legal requirements such as specif...
Follow up complaints or accident reports in order to take adequate measures to solve problems. Conta...
Handle customer expectations in a professional manner, anticipating and addressing their needs and d...
Manage problems, protestations and disputes on the job.
Administer complaints and negative feedback from customers in order to address concerns and where ap...
Investigate what causes problems, test and improve solutions in order to reduce number of calls to t...
Identify and detect problems and issues and decide on the best course of action. Report problems acc...
Investigate accidents, incidents and complaints; determine if health, safety and consumer protection...
Recording details of inquiries, comments and complaints received from customers, as well as actions ...
Organize and classify records of prepared reports and correspondence related to the performed work a...
Give attention to what other people say, patiently understand points being made, asking questions as...
Maintain an overview of all the incoming tasks in order to prioritize the tasks, plan their executio...
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied w...
Assess situations in which a solution cannot be provided right away, and ensure that it is brought t...
Execute multiple tasks at the same time, being aware of key priorities.
Prioritize incidents and requests reported by customers or clients. Respond professionaly and in a t...
Ensure quality and correctness of provided information, depending on the type of audience and contex...
Find solutions to practical, operational or conceptual problems in a wide range of contexts.
Identify technical problems when operating devices and using digital environments, and solve them (f...
Use specialized software to manage company’s interactions with current and future customers. Organiz...