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Registered with the Digital Government Authority under number :
20250616605Assist passengers with flight inquiries, provide check-ins and place luggage identification tags;
Generate appropriate responses to the expectations of air passengers; analyze and respond to air pas...
The rules and regulations governing air transport, including international law.
Know airport safety regulations and instructions.
Apply the principles and rules that govern the activities and processes of an organization.
Help VIP-guests with their personal orders and requests.
Aid clients with special needs following relevant guidelines and special standards. Recognize their ...
Provide support and advice to customers in making purchasing decisions by finding out their needs, s...
Engage with passengers according to the expectations of contemporary social behavior, the specific s...
Weigh luggage to ensure it does not exceed the weight limit. Attach tags to bags and place them on t...
Compare passenger identity documents with the information in the system. Print boarding passes and d...
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
Respond to and communicate with customers in the most efficient and appropriate manner to enable the...
Processes and principles related to the customer, client, service user and to personal services; the...
Understand passenger customs regulations; know which official documents or declaration forms are req...
Ensure compliance with airport security measures prior to the boarding of planes.
Comply with airport safety procedures, policies and legislation to ensure a safe working environment...
Handle customer expectations in a professional manner, anticipating and addressing their needs and d...
Administer complaints and negative feedback from customers in order to address concerns and where ap...
Utilize computers, IT equipment and modern day technology in an efficient way.
Use appropriate questions and active listening in order to identify customer expectations, desires a...
Keep the highest possible customer service and make sure that the customer service is at all times p...
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidel...
Monitor, create and oversee customer experience and perception of brand and service. Ensure pleasant...
Have knowledge of passenger transport conventions and regulations.
Execute a booking of a place according to client's requirement in advance and issue all appropriate ...
Support and assist various types of airport customers.
Provide passengers with correct information in a polite and efficient manner; use proper etiquette t...
Screen luggage items in airdrome by using screening systems; conduct troubleshooting and identify fr...
Exchange tickets for money in order to finalize the selling process by issuing the tickets as a proo...
Maintain a temperate mental state and effective performance under pressure or adverse circumstances.
Persuade customers to buy additional or more expensive products.
Make use of various types of communication channels such as verbal, handwritten, digital and telepho...