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Registered with the Digital Government Authority under number :
20250616605Develop the appropriate specifications for new devices; receive the new devices; and make sure they comply with the specifications.
Some or all of the following licenses, certificates or degrees may be required to work in this career.
The platforms for delivering help systems for operating systems.
The processes, stakeholders and the dynamics of the chain of goods and services in the ICT market se...
The quality models for ICT services which address the maturity of the processes, the adoption of rec...
The quality policy of the organization and its objectives, the acceptable level of quality and the t...
The tangible characteristics of a product such as its materials, properties and functions, as well a...
The characteristics of a service that might include having acquired information about its applicatio...
Maintain and improve employes' performance by coaching individuals or groups how to optimize specifi...
Respond to and communicate with customers in the most efficient and appropriate manner to enable the...
Solve problems which arise in planning, prioritizing, organizing, directing/facilitating action and ...
Predict and define workload needed to be done in a certain amount of time, and the time it would tak...
Gather the latest information on developments related to the existing or supported products, methods...
Maintain an overview of all the incoming tasks in order to prioritize the tasks, plan their executio...
Manage and plan various resources, such as human resources, budget, deadline, results, and quality n...
Prioritize incidents and requests reported by customers or clients. Respond professionaly and in a t...
The offered products, their functionalities, properties and legal and regulatory requirements.
Resolve ICT-related incidents and service requests from customers, clients or colleagues including p...
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
Utilize a specialized system to track registration, processing and resolution of issues in an organi...
Use specialized software to manage company’s interactions with current and future customers. Organiz...