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All links to official websites of government agencies in the Kingdom of Saudi Arabia end with gov.sa.
Secure websites in the Kingdom of Saudi Arabia use the HTTPS protocol for encryption.
Registered with the Digital Government Authority under number :
20250616605Provide technical support and assistance to employes and customers to solve problems of communication lines; identify tools and requirements necessary for supporting employes and customers; provide technical information on communications equipment and systems; save data and information related to technical support; prepare and submit reports.
Some or all of the following licenses, certificates or degrees may be required to work in this career.
The system, network, hardware and software applications and components, as well as devices and proce...
The process intended to match user and organization's needs with system components and services, by ...
Respond to customers' inquiries and provide customers with appropriate information.
Provide support and advice to customers in making purchasing decisions by finding out their needs, s...
The tangible characteristics of a product such as its materials, properties and functions, as well a...
The characteristics of a service that might include having acquired information about its applicatio...
Respond to and communicate with customers in the most efficient and appropriate manner to enable the...
Solve problems which arise in planning, prioritizing, organizing, directing/facilitating action and ...
Administer complaints and negative feedback from customers in order to address concerns and where ap...
Investigate what causes problems, test and improve solutions in order to reduce number of calls to t...
Use appropriate questions and active listening in order to identify customer expectations, desires a...
Create an encrypted connection between private networks, such as different local networks of a compa...
The mechanisms and regulations which allow for selective access control and guarantee that only auth...
Organize and classify records of prepared reports and correspondence related to the performed work a...
Gather the latest information on developments related to the existing or supported products, methods...
Maintain an overview of all the incoming tasks in order to prioritize the tasks, plan their executio...
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied w...
Identify problems with servers, desktops, printers, networks, and remote access, and perform actions...
Collect data and statistics to test and evaluate in order to generate assertions and pattern predict...
Assess situations in which a solution cannot be provided right away, and ensure that it is brought t...
Prioritize incidents and requests reported by customers or clients. Respond professionaly and in a t...
The offered products, their functionalities, properties and legal and regulatory requirements.
Resolve ICT-related incidents and service requests from customers, clients or colleagues including p...
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
Maintain and repair ICT related equipment such as laptops, desktops, tablets, mobile devices, commun...
Find faults in wires or cables by using specialized equipment and repair these faults depending on t...
Communicate with customers and make them feel satisfied.
Identify potential component malfunctions. Monitor, document and communicate about incidents. Deploy...
Communicate with end users, instruct them on how to progress with tasks, use ICT support tools and m...
Identify operating problems, decide what to do about it and report accordingly.
Utilize a specialized system to track registration, processing and resolution of issues in an organi...
Use specialized software to manage company’s interactions with current and future customers. Organiz...
Use public and private online services, such as e-commerce, e-governance, e-banking, e-health servic...