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Registered with the Digital Government Authority under number :
20250616605Plan, direct and coordinating the customer service management; develop the customer service standards to ensure that the customer needs and expectations are satisfied; and manage the escalated queries in person.
Some or all of the following licenses, certificates or degrees may be required to work in this career.
Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timefra...
Synchronize the efforts, plans, strategies, and actions carried out in departments of companies towa...
Analyze buying habits or currently prevalent customer behavior.
Analyze results from surveys completed by passengers/customer. Analyze results to identify trends an...
Apply generation and effective application of business insights and possible opportunities, in order...
Explain technical details to non-technical customers, stakeholders, or any other interested parties ...
Establish a positive, long-term relationship between organizations and interested third parties such...
The legal regulations that govern a specific commercial activity.
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
Communicate with customer service in a transparent and collaborative manner; monitor how service is ...
Respond to and communicate with customers in the most efficient and appropriate manner to enable the...
The set of commonly shared principles in regards with communication such as active listening, establ...
The set of rules that govern the activity of a company.
The practices concerning the resolution of conflicts or disputes in an organization or institution. ...
The customer-oriented management approach and basic principles of successful customer relations that...
Processes and principles related to the customer, client, service user and to personal services; the...
Reach out to and meet up with people in a professional context. Find common ground and use your cont...
Fix and schedule professional appointments or meetings for clients or superiors.
Handle customer expectations in a professional manner, anticipating and addressing their needs and d...
Use appropriate questions and active listening in order to identify customer expectations, desires a...
Implement strategies which aim to promote a specific product or service, using the developed marketi...
Liaise with managers of other departments ensuring effective service and communication, i.e. sales, ...
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidel...
Negotiate the terms, conditions, costs and other specifications of a contract while making sure they...
Monitor, control and prospect new direct and intermediary ways to bring services and products to the...
Organize and lead a team of sales agents as part of the implementation of a sales plan. Provide coac...
Manage employes and subordinates, working in a team or individually, to maximize their performance a...
Price volatility according to market and price elasticity, and the factors which influence pricing t...
Identify and understand the customer's needs. Communicate and engage with stakeholders in designing,...
Gather, assess and represent data about target market and customers in order to facilitate strategic...
The techniques, theories, and commonly accepted strategies regarding pricing of goods. The relation ...
The offered products, their functionalities, properties and legal and regulatory requirements.
Understand project management and the activities which comprise this area. Know the variables implie...
Ensure quality and correctness of provided information, depending on the type of audience and contex...
Hire new employes by scoping the job role, advertising, performing interviews and selecting staff in...
The process of identifying, assessing, and prioritizing of all types of risks and where they could c...
Demonstrate degrees of maturity by fully understanding one's own qualities and abilities which can s...
Lead and guide employes through a process in which they are taught the necessary skills for the pers...
Understand, extract and make use of patterns found in data. Use analytics to describe consistent hap...
Interpret different academic theories and models of academic nature and make use of them to create t...