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20250616605Proceed with cleaning and catering services on board of the ships, allocate places for the passengers and others for the crew and keep these places in a good condition.
Some or all of the following licenses, certificates or degrees may be required to work in this career.
Aid clients with special needs following relevant guidelines and special standards. Recognize their ...
Assist passengers when they embark vessels, aircraft, trains and other modes of transport. Keep safe...
Check passenger tickets and boarding passes upon entrance. Greet passengers and direct them to their...
Transmit information provided by passengers to superiors. Interpret passenger claims and follow up r...
Communicate transparent instructions. Ensure that messages are understood and followed correctly.
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, dist...
Provide outstanding customer service by exceeding customer expectations; establish reputation as an ...
Provide information on and demonstrate emergency procedures to passengers. Explain the use of emerge...
Hand out leaflets, maps and tour brochures to visitors with information and tips about local sites, ...
Assist passengers when they leave the vessel, aircraft, train, or other mode of transport. Keep the ...
Have the ability to follow spoken instructions received from colleagues. Strive to understand and cl...
Give instructions to subordinates by employing various communication techniques. Adjust communicatio...
Welcome guests in a friendly manner in a certain place.
Administer complaints and negative feedback from customers in order to address concerns and where ap...
Administer currencies, financial exchange activities, deposits as well as company and voucher paymen...
Manage, pack, unpack and store guest luggage on request.
Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an ...
The body of rules, procedures and regulations related to health and safety measures intended to prev...
Know how to use life-saving equipment in emergency situations. Provide assistance if leakages, colli...
Use appropriate questions and active listening in order to identify customer expectations, desires a...
Implement strategies which aim to promote a specific product or service, using the developed marketi...
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or...
Keep the highest possible customer service and make sure that the customer service is at all times p...
Keep supplies of toiletries, towels, bedding, linens and manage supplies meant for guest cabins.
Maintain and inspect all safety and emergency equipment such as life jackets, inflatable life rafts,...
Make sure that all articles or objects lost are identified and that the owners gets them back in the...
Monitor, create and oversee customer experience and perception of brand and service. Ensure pleasant...
Prevent on board (electrical) hazards and effectively deal with them should they occur; ensure safe ...
Ensure that guest laundry is collected, cleaned and returned to a high standard and in a timely fash...
Adapt service approach when circumstances change.
Implement emergency measures of health care to sick and injured on board, according to established p...
Detailed knowledge of the different physical components of the vessel. Provide maintenance and care ...
Prepare simple meals using healthy ingredients; work hygienically.
Administer cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured ...
Provide people with food and drink during trip, a flight, an event, or any other occurrence.
Provide passengers with correct information in a polite and efficient manner; use proper etiquette t...
Read and comprehend content of stowage plans to stow various types of cargo.
Provide food at the table whilst maintaining high level of customer service and food safety standard...
Offer room service and, where appropriate, service public areas, including cleaning surfaces, bathro...
Show sensibility towards cultural differences by taking actions which facilitate positive interactio...
Make use of various types of communication channels such as verbal, handwritten, digital and telepho...
Use Riverspeak to communicate in technical and nautical terms.
Gain theoretical and practical knowledge of safety equipment used in vessels, including devices such...