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Registered with the Digital Government Authority under number :
20250616605Operate telephone exchangers, telephone switchboards and related controllers to make phone calls, receive queries from callers, report problems, and record and relay messages to employes or customers;
Change approach to situations based on unexpected and sudden changes in people's needs and mood or i...
Respond to customers' inquiries and provide customers with appropriate information.
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
Respond to and communicate with customers in the most efficient and appropriate manner to enable the...
The telecommunication principles, theories, models, equipment and processes such as transfer rate, b...
Contact customers by telephone in order to respond to inquiries or to notify them of claim investiga...
Processes and principles related to the customer, client, service user and to personal services; the...
Data communication performed through digital means such as computers, telephone or e-mail.
Gain customer interest and trust; establish relationships with wide varieties of people; communicate...
Welcome guests in a friendly manner in a certain place.
Handle customer expectations in a professional manner, anticipating and addressing their needs and d...
Investigate what causes problems, test and improve solutions in order to reduce number of calls to t...
Handle inquiries or information independently with little or no supervision. Depend on one's self to...
Utilize computers, IT equipment and modern day technology in an efficient way.
Use appropriate questions and active listening in order to identify customer expectations, desires a...
Set up and deploy digital and analog electronic communications. Understand electronic diagrams and e...
Give attention to what other people say, patiently understand points being made, asking questions as...
Prevent telephone faults. Report to the electricians for changing of the equipment and manage teleph...
Search for possible faults. Perform visual checks. Analyze system indicators and use diagnostic devi...
Execute multiple tasks at the same time, being aware of key priorities.
Answer the phone as first contact person. Connect callers to the correct department or person.
Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail ...
Operate communication devices in order to interact with customers, colleagues, and others.
Utilize technology that allows interaction between telephone and computer in order to enable call se...
Make use of various types of communication channels such as verbal, handwritten, digital and telepho...