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Registered with the Digital Government Authority under number :
20250616605Provide technical support and assistance to employes and customers facing problems in software and support them; identify tools and requirements necessary for implementation of supporting employes and customers and solve problems facing them; provide technical information on IT devices, systems and programs; save data and information related to technical support operations; prepare and submit work reports.
Some or all of the following licenses, certificates or degrees may be required to work in this career.
The platforms for delivering help systems for operating systems.
The system, network, hardware and software applications and components, as well as devices and proce...
The process intended to match user and organization's needs with system components and services, by ...
Respond to customers' inquiries and provide customers with appropriate information.
Provide support and advice to customers in making purchasing decisions by finding out their needs, s...
The tangible characteristics of a product such as its materials, properties and functions, as well a...
The characteristics of a service that might include having acquired information about its applicatio...
Respond to and communicate with customers in the most efficient and appropriate manner to enable the...
Solve problems which arise in planning, prioritizing, organizing, directing/facilitating action and ...
Share information with and instruct users in the risks involved with data, especially risks to the c...
Handle customer expectations in a professional manner, anticipating and addressing their needs and d...
Investigate what causes problems, test and improve solutions in order to reduce number of calls to t...
Use appropriate questions and active listening in order to identify customer expectations, desires a...
Create an encrypted connection between private networks, such as different local networks of a compa...
Download, install and update software to prevent, detect and remove malicious software, such as comp...
The mechanisms and regulations which allow for selective access control and guarantee that only auth...
Organize and classify records of prepared reports and correspondence related to the performed work a...
Gather the latest information on developments related to the existing or supported products, methods...
Maintain an overview of all the incoming tasks in order to prioritize the tasks, plan their executio...
Collect data and statistics to test and evaluate in order to generate assertions and pattern predict...
Assess situations in which a solution cannot be provided right away, and ensure that it is brought t...
Prioritize incidents and requests reported by customers or clients. Respond professionaly and in a t...
The offered products, their functionalities, properties and legal and regulatory requirements.
Resolve ICT-related incidents and service requests from customers, clients or colleagues including p...
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
Identify potential component malfunctions. Monitor, document and communicate about incidents. Deploy...
Communicate with end users, instruct them on how to progress with tasks, use ICT support tools and m...
Utilize a specialized system to track registration, processing and resolution of issues in an organi...
Use specialized software to manage company’s interactions with current and future customers. Organiz...
Use public and private online services, such as e-commerce, e-governance, e-banking, e-health servic...